Refund Policy

Last Updated: November 18, 2025

1. Free Service

PDFGee provides all its tools and services completely free of charge. There are no subscription fees, usage fees, or charges of any kind for using our image, PDF, and data processing tools.

2. Voluntary Donations

Users may choose to make voluntary donations to support the ongoing development, maintenance, and hosting of PDFGee. These donations are entirely optional and do not affect your access to any features or services.

3. Non-Refundable Donations

All donations made to PDFGee are final and non-refundable. By making a donation, you acknowledge that:

• Donations are voluntary contributions to support the service
• No goods or services are purchased with donations
• Donations do not entitle you to any special features, privileges, or services
• All donations are processed securely through our payment provider, Paystack

4. Exceptions

We may consider refund requests only in the following exceptional circumstances:

• Duplicate Transactions: If you were accidentally charged multiple times for the same intended donation
• Unauthorized Transactions: If you can demonstrate that a donation was made without your authorization
• Technical Errors: If a technical error resulted in an incorrect donation amount

5. Requesting a Refund

If you believe your situation qualifies for a refund under the exceptions listed above, please contact us within 7 days of the transaction with the following information:

• Transaction date and amount
• Payment reference or transaction ID
• Detailed explanation of why you're requesting a refund
• Supporting evidence (if applicable)

6. Refund Processing

If your refund request is approved:

• Refunds will be processed within 14 business days
• Refunds will be issued to the original payment method
• Processing time may vary depending on your bank or payment provider
• You will receive confirmation once the refund has been processed

7. Payment Provider

All donations are processed through Paystack, a secure payment platform. For questions about payment processing or transaction details, you may also contact Paystack's support team.

8. Currency

All donations are processed in Nigerian Naira (NGN). The minimum donation amount is ₦1,000. Currency conversion rates (if applicable) are determined by your payment provider.

9. Tax Deductibility

PDFGee donations may not be tax-deductible. Please consult with a tax professional regarding the tax treatment of donations in your jurisdiction.

10. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to this page with an updated "Last Updated" date.

11. Contact Us

For refund requests or questions about this policy, please contact us through our website at INDIGO REACH.

12. Acknowledgment

By making a donation to PDFGee, you acknowledge that you have read, understood, and agree to this Refund Policy.